1110 University Avenue (Varsity Building), Ste. #411, Honolulu HI 96826
24 HOUR CRISIS LINE: (808) 942-7884


Welcome to Community Empowerment Resources (CER) Community-Based Case Management (CBCM) program.  CER is here to help you live a better life.  We’ll help you accomplish your goals such as finding housing, a job, getting public benefits, finding more friends or becoming more involved with the community here on Oahu.  We understand that mental illness has its ups and downs, and we’re here to help you through both the challenging times and the good times.

At CER, your Recovery Team consists of:

• Your Community-Based Case Manager (CM)
• Your Hawaii Certified Peer Specialist (HCPS)
• Your Registered Nurse (RN)
• Your Psychiatrist
• Your Team Leader

These Recovery Team members can be reached through our office:
(808) 942-7884.


Case Manager:  Your Community-Based Case Manager (CM) will help you develop a Recovery Plan.  Your Recovery Plan is simply your own goals put down in writing.  It’s about the goals you’re striving for, such as obtaining housing, benefits, or a job.  These goals are developed by you and your Recovery Team.  Remember one thing: To make progress on these goals, you must meet with your CM regularly.  Always set up your next appointment while you’re talking with your CM on your current appointment.  The best way for us to help you is through frequent contact with you.

Peer Specialist:  CER also employs Hawaii Certified Peer Specialists (HCPS) as part of your Recovery Team.  These individuals currently receive or have received mental health services themselves.  They are in Recovery and are working for our company to serve you.  They understand what you’re going through, because they have been through similar experiences themselves.

Registered Nurse:  Another member of your Recovery team is the CER Registered Nurse (RN).  This person will help you with your medically-oriented needs such as medications and referrals to a primary physician.  (Of course, in any medical emergency, your first action should be to call 9-1-1).

Psychiatrist:  Your psychiatrist is also a member of your Recovery Team.  Your psychiatrist works closely with all the other members of your team to help you.

Team Leader:  The Team Leader is the boss of your Recovery Team.  If there is a problem with your CM or another member of your Recovery Team, or if you are pleased with something, you may contact the Team Leader and let them know.  We encourage your input.


a. We are a company started in 2005 for the sole purpose of providing case management services in the state of Hawaii.  We are social service experts in working with persons who are challenged by mental illness.

b. We focus on “The Recovery Model” in social work, which says that things are done WITH the person being served, not TO the person.  We do our part to help you, while you do your part to help yourself.

c. We are specialists in housing, employment, public benefits, substance abuse, and many other aspects of social work.

d. Our goal is to help you and give you guidance as long as you desire it and as long as you cooperate with our  program and do your part (see, “What Are My Responsibilities?” below).

e. Sometimes it can be difficult to report a social service office to get services.  That’s why CER offers you the option of being served in the community.  Your HCPS, RN, or CM can meet you at your residence, at a coffee shop, park, or other place in the community in an effort to help you accomplish your Recovery goals.

f. Our contract stipulates that we meet with our clients, at the very least, on a monthly basis.  A new contract requirement also stipulates that we are allowed to work no more than 3½ hours a month with each client.  Exceptions to this time allotment will only be made in crisis situations. This means it is especially important for you and your case manager to communicate openly and work efficiently with one another to develop and accomplish your goals.

g. We provide crisis support 24 hours a day: (808) 942-7884.

h. Our services are completely free of charge to you; we are funded through the Adult Mental Health Division (AMHD).  Their phone number is 586-7400.

“Community Empowerment Resources values its consumers and employees by empowering them to live happy and fruitful lives.  Consumers receive services founded on Evidence-Based, culturally sensitive, warm and welcoming, individualized person-centered services in the community, in spite of the presence of a disability.  Building on each consumer’s and each employee’s individual strengths produces high-quality health care and social services and establishes an effective and healthy company.”


CER follows the “Recovery Model” (RM), which is a national set of standards for helping people with mental illness.  The Recovery Model has been proven to work.  There are five main principles in the RM:

1) Hope: Each consumer has the potential for growth and change in spite of having a mental illness. Hope for growth and change is important in everyone’s life. The mentally ill can, be, and are successful!

2) Purpose: Consumers have the potential to realize a positive self-image and direction- purpose in life is critical for all persons, mentally ill or not.

3) Acceptance: Most mental illnesses are life-long challenges that include relapse and remission. This is a fact that must be accepted by staff and consumers.  One doesn’t give up because they have a setback, nor does a staff give up because a consumer has a setback.

4) Mutual Help: The staff doesn’t dictate what helps a consumer- the consumer and the staff decide together what kind and the level of help a consumer receives.

5) Responsibility: Responsibility is not placed solely on the Recovery Team. The consumer also takes responsibility for their own recovery process- they’re not simply a passive receiver of services.  In order for recovery to be successful, the consumer must also do their part.


1) Show up for all your appointments with your case manager, doctor appointments, and other meetings. If you can’t make a scheduled appointment, try to phone your case manager and let him or her know.  We will help you attend appointments by linking you to feasible transportation services.  Please inform your CM if there is any way we may help you keep your meetings.

2) Do your “homework.”  What do you have to do to accomplish your goals?  Is it keeping appointments to get Housing or a Job?  Dressing appropriately for a meeting or interview?  Attending an AA meeting?  In order for you to be successful, you have to be involved and cooperate. Discuss with your CM the things that you need to complete your end of the responsibility

3) If you don’t have a phone or can’t be contacted by your CM for another reason, then you are responsible for phoning him or her as often as they recommend. This may be weekly or more often.  We can’t help you if we can’t meet with you


That’s great!  CER specializes in finding jobs for persons with mental illness.

1) Keep all your appointments and work closely with your case manager and your Supported Employment Specialist.

• It is important that you are honest with your case manager, your Supported Employment Specialist (SES), and other persons involved in your search for work.  Your resume must be true and accurate.

• It is important that you are honest about your Legal History:
a. We want to find you a job that is appropriate for you.  If you’re dishonest, you may end up hurting your reputation and the reputation of our program.
b. Most employers require criminal background checks. However, a legal background should not stop you from finding a job.  If you have a criminal or legal history, inform your CM or SES.
c. Don’t worry!  Even if you have a legal history, you have certain rights under the Americans with Disabilities Act (A.D.A.). Your CM or SES will explain these to you.

• Be honest if you use Illegal Drugs:
a. CER strongly supports the Recovery Model principle, which says that most of the time it is harmful to use illegal drugs, and it limits your employment options.  However, your personal conduct is your responsibility and your choice.
b. Using illegal drugs will severely limit your possibilities.
c. If you are using illegal drugs, then you should inform your CM and SES.  Please note that your legal, medical, and personal information is always safeguarded by CER, and is not released to anyone unless you give specific consent to release it.

3) It is your responsibility to arrange transportation to and from your workplace on a regular basis (if your transportation is temporarily unavailable, then your case manager or your SES may temporarily give you a ride to and/or from work). Your CM or SES will help train you on public transportation such as the Bus System, and help arrange other kinds of transportation.

4) Once you secure employment, it is your responsibility to report your income to Social Security or to DHS if you are receiving public benefits. Your CM or SES can help you with this.

5) Generally, your public assistance benefits will decrease when you earn money through employment.  However, your benefits should not be cancelled and you should always MAKE more money in the end, when you work. Your CM or SES can help you monitor this matter.


1. You will participate in making informed-related decisions and help your CM design the goals of your Recovery Plan.  Your Recovery Plan is simply your own goals put down in writing. You and your case manager should sign off on your Recovery Plan to show it was a collaborative effort, and you have a right to hold a copy of your own recovery plan.

2. Setting your goals and planning your services:
• You may amend your Recovery Plan when you feel it is called for;
• If your goals change, tell your CM as soon as possible;
• Your CM will help you amend your Recovery Plan.

3. Communication is critical. Meeting regularly with your CM and returning all phone calls is the primary way you and your recovery team will know how you’re doing in accomplishing your goals.  Remember, by contract, we are only allowed to meet with you 3 ½ hours per month (unless you are in crisis), so it is especially important that the time spent with your case manager is utilized efficiently.

4. Report Mistreatment:  It is your responsibility to report to the Administration of CER or AMHD any time you feel your rights are being violated, or any time you feel you aren’t being treated in a professional manner by staff.  Phone the CER office at (808) 942-7884 and ask for the Team Leader.


Yes, you can be discharged, if you:

a) Request to be discharged;
b) Don’t meet regularly with your Case Manager: your case manager needs to meet with    you at least once a month;
c) Are incarcerated or hospitalized for more than 120 days;
d)  Leave the state of Hawaii permanently.


(808) 942-7884.


One response »

  1. I love your website…very informative and well-done. Regarding the Consumer Handbook, I would change the color of the font from yellow to black. It is too hard to read as is. Mahalo

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