1.     You have rights no matter what your situation is.  CER strives to uphold these rights.  You have these rights regardless of your: sex, age, race, religion, amount of education, lifestyle, sexual orientation, national origin, language spoken, source of  payment for services, ability to communicate, culture and/or physical or mental disability.

2.     You have the right to be treated with respect and dignity, and to have your right to privacy respected at all times.

3.     You have the right to know about and the services available to you.  You also have the right to know who will provide services to you, their training, and experience.

4.     You have the right to know as much information about your treatment and service choices as you need so that you may give an informed consent or refuse treatment.  This information must be told to you in a way you can understand.  Except in cases of emergency services, this information shall include a description of the treatment, medical risks involved, any alternate course of treatment or no treatment and the risks involved in each.

5.     You have the right to an honest discussion with your providers regarding the options for your treatment, regardless of cost and benefit coverage.

6.     You have the right to be advised if a provider wants to include you in experimental care or treatment.  You have the right to refuse to be included in such research projects.

7.     You have the right to complete an advance directive, living will, psychiatric advance directive, medical durable powers of attorney or other directive to your providers.

8.     You have the right to have any person who has legal responsibility to make decisions for you regarding your mental health care.  Any person with legal responsibility to make health care decisions for you will have the same rights as you would.

9.     You have the right to get help from AMHD in understanding your services.

10.  You have the right to receive information and services in a timely way.

11.  You have the right to be a part of all choices about your services.  You have the right to have a copy of your written Individual Recovery Plan and/or your Crisis Plan.

12.  You have the right to disagree with your treatment or to ask for changes in your Individual Recovery Plan or Crisis Plan.

13.  You have the right to ask for a different provider.  If you want a different provider, we will work with you to find another one.  However, there is no guarantee that you will be provided a new worker right away.

14.  You have the right to refuse treatment or medication, or both, to the extent allowed by the law.  You are responsible for your actions if you refuse treatment or if you do not follow your provider’s advice.

15.  You have the right to receive services that are responsive to your racial and ethnic culture, including language, histories, traditions, beliefs, and values.

16.  You have the right to an interpreter, if needed, to help you speak to or with your providers. You have the right to have an interpreter in the room when your provider sees you.

17.  You have the right to ask us to send you mail and/or call you at the address or telephone number of your choice, in order to protect your privacy.  If we cannot honor your request, we will let you know why.

18.  You have the right to a second opinion when deciding on treatment.

19.  You have the right to complain about your services and to expect that no one will try to retaliate.  If you complain, your services will not stop unless you want them to.

20.  You have the right to be free from being restrained or secluded unless a doctor or psychologist approves, and then only, to protect yourself or others from harm. Seclusion and restraints can never be used to punish you or keep you quiet.

21.  You have the right to file a complaint or grievance with the AMHD Office of Consumer Affairs.

22.  You have the right to receive services that facilitate recovery.

23.  You have the right to the least restrictive level of care.

24.  You have the right to have family participation in your treatment.

25.  You have the right to request a copy of your clinical records.

26.  You have the right to file a grievance with CER if you are unsatisfied with your services.

If you have any questions or concerns about these rights, you can speak to the Chief Operating Officer or call the Adult Mental Health Consumer Advisor at (808) 586-4688.

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